Company administration level management of non-licensed users

Rachael Wilken

We are using smartsheet to track staff resources across our projects, which only requires senior staff to be licensed users and collaborate, all other staff are listed as non-licensed users and won't ever need to use the sytstem. It would be easiest for us to have full control of their profiles as admins when they are connected to our account while still maintaining smartsheet's requirement of a unique email address.

 

I am finding it hard to add staff as non-licensed users - I can add them using a generic email address, however, when as company administrator I update their account to their unique address it still requires the user to activate the new email address. Is there a solution, opportunity to make this activation optional or work-around for this?

Melissa DeLong

Hi Rachael,

 

There is a feature called auto-provisioning that might help you.  The feature is described here: http://help.smartsheet.com/customer/portal/articles/2072731  While we used to offer it only at Enterprise, it is now available for the Team plan as a premium add on.  If you are interested in this feature, I would recommend you fill out this contact form so that the right person in sales can get back to you to discuss further: https://www.smartsheet.com/contact-us-addon?addon=sso.  Hope that helps!