Not able to moving cards into touch screen monitor.

Hello,

I'm using the smartsheet on the touch screen monitor and I have set the appearance as a card view on Gantt charts. With using the mouse I'm able to move cards, But while using the touch on the screen, I'm not able to move them.

Please see the attached snap and let me know if there is any solution to resolve it.

Thanks

mwc

Find more posts tagged with

Support

Gantt View

Comments

Andrée Starå

Hi,

Does everything else work? Can you move the rows in grid view?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

mwc48503

Hi Andree,

I'm also not able to move the rows through touch in grid view and gantt view.

Thanks,

mwc

Andrée Starå

Happy to help!

What happens more specifically? Does it recognize that you want to move it but it "bounces" back or can't you even select it and start the move?

Best,

Andrée

mwc48503

Yes, It's recognizing the touch at the time selecting card, Card is selected successfully through touch but nothing's happened if we try to move the card.

Please see the attached GIF file.

Thanks

Nikhilesh

1_-New-Product-Transfer-Activity-Layering-Another-Smartsheet.com_.gif

Andrée Starå

Can you drag outside of Smartsheet?

Best,

Andrée

mwc48503

No, I dragging only those area where the dragging is working with the mouse.

Thanks

Nikhilesh

Andrée Starå

It sounds to me like it's the screen or driver that doesn't support the drag function or that it's Smartsheet that doesn't recognize it on the touch screen.

Have you tried different browsers as well?

Best,

Andrée

mwc48503

Hi Andree,

I have also tested on different browsers like edge, internet explorer and Mozilla but the issue is the same as well there.

All the drivers or display are up to date on my system. If it is a driver issue so why touch is working for selecting and scrolling the items into the smartsheet. I have also ensured that all the drivers or display drivers are up to date in my machine.

Is there any way to identify and resolve this issue?

Thanks

Nikhilesh

Andrée Starå

Ok.

I think it's probably Smartsheet that doesn't support it.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

They probably know if it's supported or not. Please report back what they say!

Best,

Andrée

Sign in to join the conversation!

Quick Links

Trending discussions

Folder Level Sharing
Circling back to this….. Another year goes by and still no folder level sharing. Smartsheet developers don't listen to their clients. I have seen hundreds or posts and requests for this over the past 7-8 years. And still NOTHING!! This has been a huge issue for us as a company. As you can tell this is a sore spot for us…
Restore multiple cell changes from Snapshot
Today a team member accidentally changed several rows by either deleting the data or the row itself. Do I download a snapshot of each one to restore? Some of them didn't seem to be too helpful. What is the protocol for restoring this information? I've only done this before with the help of a representative and it was…
Why are my answers not showing up when a document is generated?
I have my Smartsheet set to generate a document when a form is filled out. The document is a fillable PDF and when the document generates not all of the answers populate on the generated PDF. I have tried making the PDF again from scratch, I have tried copying and pasting the fields so I know they're the exact same…