Not able to moving cards into touch screen monitor.

mwc48503

Hello,

I'm using the smartsheet on the touch screen monitor and I have set the appearance as a card view on Gantt charts. With using the mouse I'm able to move cards, But while using the touch on the screen, I'm not able to move them.

Please see the attached snap and let me know if there is any solution to resolve it.

 

Thanks

mwc

 

Andrée Starå

Hi,

Does everything else work? Can you move the rows in grid view?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

mwc48503

Hi Andree,

I'm also not able to move the rows through touch in grid view and gantt view.

Thanks,

mwc

Andrée Starå

Happy to help!

What happens more specifically? Does it recognize that you want to move it but it "bounces" back or can't you even select it and start the move?

Best,

Andrée

mwc48503

Yes, It's recognizing the touch at the time selecting card, Card is selected successfully through touch but nothing's happened if we try to move the card.

Please see the attached GIF file.

Thanks

Nikhilesh

Andrée Starå

Can you drag outside of Smartsheet?

Best,

Andrée

mwc48503

No, I dragging only those area where the dragging is working with the mouse.

Thanks

Nikhilesh

Andrée Starå

It sounds to me like it's the screen or driver that doesn't support the drag function or that it's Smartsheet that doesn't recognize it on the touch screen.

Have you tried different browsers as well?

Best,

Andrée

mwc48503

Hi Andree,

I have also tested on different browsers like edge, internet explorer and Mozilla but the issue is the same as well there. 

All the drivers or display are up to date on my system. If it is a driver issue so why touch is working for selecting and scrolling the items into the smartsheet. I have also ensured that all the drivers or display drivers are up to date in my machine.

Is there any way to identify and resolve this issue?

Thanks

Nikhilesh

 

 

Andrée Starå

Ok.

I think it's probably Smartsheet that doesn't support it.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

They probably know if it's supported or not. Please report back what they say!

Best,

Andrée