Smartsheet Merge and cell images

jmpbell

I have a sheet that contains a column where I've inserted images.  Is it possible to have those images show up when I merge into google docs? I tried but it errored. Do the images have to be a certain size or file type? 

Thank you

Andrée Starå

Hi,

Yes, it is and I'm not aware of any limitations in size. What does the error message say?

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

jmpbell

Sorry this project completely fell off my radar.. The error I receive is as follows

"An unexpected error occured. We were unable to export a row. (REF #: "1673784837072772")" 

I have the image attached to the row (they are .jpgs) and I have them inserted into a cell in the column titled "Logo". In google docs I've inserted the merge field for the "logo" column. 

Andrée Starå

No worries!

Have you looked at which row it is? What happens if you remove or move the picture on that row?

jmpbell

The error doesn't specify for a row, it appears to error before any merge takes place. 

For reference, here's 3 screen shots

1. The smartsheet I'm using for the smartsheet merge with google docs. 

2. The google doc used with smartsheet merge

3. The error message itself

 

Andrée Starå

What happens if you just create one document instead of 38? Can you try them one by one to maybe find the issue?

jmpbell

I tried it for 3 of them and got the same error.  It would be just as easy for me to attach the image to the merged document as it would to go through 38 rows one at a time.  

Andrée Starå

Ok.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!