Notifications/Workflows not fully working

jb@59069

Hello.

I have budget summary with Alerts set to send out emails to people shred to the sheet if certain criteria happen.

So far, I am the only person receiving notification.

I have tried:

Send to specific people

and

Send to everyone shared to this sheet

as those are the only two options that pertain to this sheet.

Again, as the Owner of this sheet, am the only person receiving notifications. None of the other three (3) people have received ANY notifications for this sheet.

We have other sheets that notify these same users for different criterium that are working fine.

HELP!

Andrée Starå

Hi Jerry,

Can you share some screenshots of the Alert Setup and Personal Settings > Notifications? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Scott Tewel

Jerry,

I recommend opening a support ticket. The support team will work with you closely to identify the issue. https://help.smartsheet.com/contact

Thanks.

Ivonne Mejia

Perhaps check that the 'Unrestricted' option is set in your workflow settings?