Notifications/Workflows not fully working
Hello.
I have budget summary with Alerts set to send out emails to people shred to the sheet if certain criteria happen.
So far, I am the only person receiving notification.
I have tried:
Send to specific people
and
Send to everyone shared to this sheet
as those are the only two options that pertain to this sheet.
Again, as the Owner of this sheet, am the only person receiving notifications. None of the other three (3) people have received ANY notifications for this sheet.
We have other sheets that notify these same users for different criterium that are working fine.
HELP!
Comments
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Hi Jerry,
Can you share some screenshots of the Alert Setup and Personal Settings > Notifications? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Jerry,
I recommend opening a support ticket. The support team will work with you closely to identify the issue. https://help.smartsheet.com/contact
Thanks.
-
Perhaps check that the 'Unrestricted' option is set in your workflow settings?
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