Hyperlink from Dashboard

c_griffin_DR

Hey, I have set up a dashboard with a hyperlink to another Smartsheet item (a report). When I click on it the report opens in the same window, which is what I want it to do.

However, when another user clicks on the link it opens a whole new window. This happens regardless of whether the user is logged in or not and is a licensed user - if any of that makes a difference.

Why is this? Is there a way to change this so he can also view the report in the same window? Or at least the in a new tab instead of a new window?

Andrée Starå

Hi,

Are you using the same type of browser and computer? I think it is a combination of which browser, computer, and personal settings that can affect how it behaves.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

c_griffin_DR

Thank you for your response. Do you know which personal settings it would be in? Is it Smartsheet settings or general computer settings?

Mike Wilday

Sounds like it would be based on the user's personal browser settings. Each browser can be configured to handle links differently. 

Andrée Starå

Happy to help!

I'd recommend checking the browser settings.

Did that solve it?

Best,

Andrée

Paul Newcome

I agree with Andree and Mike. I remember another post some time back with a very similar question, and it ended up being a browser setting.