Placeholders only work in automated messages

Neisha Fredericks
Neisha Fredericks ✭✭✭✭
edited 12/09/19 in Smartsheet Basics



Does anyone know if the curly bracket placeholders only work for automated messages vs. using them in one's you manually send? Tried today and it didn't seem to, but not sure if I am doing something wrong. Seems to work fine with automated messages.