Workflow Toubleshooting

Devin L

I'm testing my workflows that have 2-3 approvers each, and the feedback I am receiving is that the approvers are all receiving 10-20 email notifications for the same request.

Does anyone know how this might be happening?

Andrée Starå

Hi Devin,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Gwyneth C

@Andrée and a reminder to all about sharing/requests to share in Community.

From our community guidelines:

https://community.smartsheet.com/new-to-community#community-guidelines

...Sharing sheets, reports, or dashboards with individuals outside of your organization in order to obtain product assistance is not recommended.

Alejandra

Hi Devin,

Thanks for working with our Support team on this. The agent you worked with suggested running the workflow hourly or daily instead of when triggered. Did that work for you?