I'm testing my workflows that have 2-3 approvers each, and the feedback I am receiving is that the approvers are all receiving 10-20 email notifications for the same request.
Does anyone know how this might be happening?
Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])
Have a fantastic day!
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
@Andrée and a reminder to all about sharing/requests to share in Community.
From our community guidelines:
...Sharing sheets, reports, or dashboards with individuals outside of your organization in order to obtain product assistance is not recommended.
Thanks for working with our Support team on this. The agent you worked with suggested running the workflow hourly or daily instead of when triggered. Did that work for you?
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