Keyboard Shortcuts

J. Craig Williams
J. Craig Williams ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics


Why why would you change a keyboard shortcut?

Are you aware of muscle memory?

This just sadistic.

Isn't this one of the golden rules of hot-keys? 

They don't need to "make sense" and you shouldn't need to or ever really be able to guess them.


My situation:

I use two different keyboards (US and German)

Indent used to be Ctrl+K

which works from both keyboards in the same way. 

Now it is Ctrl+[

The [ key at a different location and require two keys (Alt Gr + ]) so the hot key requires three keys.

Even if that wasn't the case, in my experience muscle memories is a (usually minor) barrier to entry. However, I worked with a client that had this very complicated process that no one else could follow quickly. She was doing things in seconds that took everyone else multiple minutes to perform. This was ALL due to muscle memory. She just knew the process like a cellist knows the strings to a favorite song. There was a long discussion the cost of shifting to a new system because the cost was larger than it appeared on paper. 

You've just added minutes to my day when I use Smartsheet and I do not appreciate it.

I defy anyone to give me a valid reason for this change.





  • Nick Burrus
    Nick Burrus ✭✭✭✭✭✭

    I liked CTRL K more as well. 

    Dr. St Nicholas Burrus DHA, PMP

    I build Smartsheets for the US Government, State Government, and about a dozen of the US Fortune 100s.

  • Mattias
    Mattias ✭✭

    Hear, hear!

    This is a really strange thing to do, and on top of that this CTRL ] doesnt work for me in Chrome. That shortcut takes me to the last of my open tabs.

    How do I use keyboard shortcut to indent?

    And yes my muscle memory makes me go for CTRL K and open up the Hyperlink dialog every time...

  • J. Craig,

    I feel your pain.  I strongly suggest you look into AutoHotkey.  It's nifty little script/macro program that I use to deal with situations all the time like the one you are describing. 

    In fact, I'm used to having Tab/Shift+tab indent/outdent tasks which is how it worked in a different program.  So when I recently switched to Smartsheet, one of the first things I did was create a hotkey using AutoHotkey that has the keyboard send Ctrl+]/Ctrl+[ whenever I hit Tab/Shift+Tab and I am using Smartsheet.

    It makes the computer fit YOU, instead of the other way around!

  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    I appreciate the suggestion. I do.

    But I'm not going to implement it (for reasons)