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It seems service is restored? Is it stable? The Status page has not been updated and my email to the support center hasn't been answered yet.....but I am able to log back in. Is there any news on the root cause. This caused a huge impact to getting work done today in the system and I wasted a lot of my time on the help desk with my internal security team. I'd like to pass along the resolution so they can close my internal ticket.
While the status site says the issue is resolved I am continuing to get "an error has occurred in the application" which makes me think it is not yet stable.
Hi Ilene,
We identified the cause of this issue around 10am (Pacific time), then implemented an update. After the update, the app was still experiencing issues — and our engineers implemented a series of updates. As of 1:34pm (Pacific) we're seeing restoration of Smartsheet.
If you're still seeing these types of error messages in the app, please reach out to our Support team and we'll escalate.
Thank you for your patience!
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
Is there a way to revert to the old dashboard look and feel. The new dashboards do not look good at all. There is no way of knowing if there are additional items in the widgets until you scroll over one to learn there is more to it since the vertical bar doesn't show. We have hundreds of dashboards and they will all need…
When i try to send or print the timeline view instead of showing the progression bars like they do on the screen it only send the data entered and not a graph type view to print. Is there a way to do this. I am using a mac platform if that helps.
