ilene_healy68056 ✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

It seems service is restored?  Is it stable?  The Status page has not been updated and my email to the support center hasn't been answered yet.....but I am able to log back in.  Is there any news on the root cause.  This caused a huge impact to getting work done today in the system and I wasted a lot of my time on the help desk with my internal security team.  I'd like to pass along the resolution so they can close my internal ticket.



  • ilene_healy68056
    ilene_healy68056 ✭✭✭✭✭

    While the status site says the issue is resolved I am continuing to get "an error has occurred in the application" which makes me think it is not yet stable.  

  • Shaine Greenwood

    Hi Ilene,

    We identified the cause of this issue around 10am (Pacific time), then implemented an update. After the update, the app was still experiencing issues — and our engineers implemented a series of updates. As of 1:34pm (Pacific) we're seeing restoration of Smartsheet.

    If you're still seeing these types of error messages in the app, please reach out to our Support team and we'll escalate.

    Thank you for your patience!