Date format not recognising (UK)

Nicholas_P

I have logged in today and all the dates in different columns are coming up in US format mm/dd/yy.

Not had this issue before, I have been through my settings and region is correct but to no avail.

Anyone have a fix for this?

Andrée Starå

Hi Nicholas,

There seems to issues with date formats at the moment. I've had a few client's reach out with issues and I've also seen issues from others in the community.

If you're experiencing issues and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. https://help.smartsheet.com/contact

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting​

Terri Pavlovic

My team in EU mentioned this issue.  They did find a way to correct it by clearing the cache and resetting the time zone in Smartsheet personal settings.

Andrée Starå

Excellent!

Thanks for sharing!

Testing now!

Clair Henneberry

Is anyone still having these issues? Having this problem from Melb, AUS. How long does smartsheet typically take to respond to service tickets?

Genevieve P.

Hi @Clair Henneberry

Can you be more specific about your issue?

Even if your own preferences are set to a specific date format, could you be viewing a report that was created by someone with a different date setting? Or is it possible that the owner of the sheet applied standardized date format settings? (See here: https://help.smartsheet.com/articles/2479481)