We would like to have Ticket Tracker send an email to the person who submitted the ticket to us, when that ticket has been "resolved". I do not want everyone to get the notice, only this one person. Has anyone been able to do this? I can set the Alerts but cannot narrow it down to just the one person. I can do a reminder, but it does not work in real time. I set the reminder, set the parameters, then set the date to kick it out the door but it did not generate the mail. Most likely because it is set to deploy reminders on a specific time frame (in the back end) so setting a date at noon on tuesday, will not generate a mail unless the date was set on Monday for Tuesday reminder. (did that make sense?). As we resolve tickets, the "resolved" box is checked and the "date closed" box is filled in. Then I want the person who submitted the ticket to know we tended to the task. Any help is appreciated!
