Google Forms Sync Issue

Marcy Traynoff
edited 12/09/19 in Smartsheet Basics



I have a Google form that has been successfully syncing with SmartSheet since February. Now, all of a sudden it only syncs certain responses. Other responses are completely left off, though I can see them within the Google form. 


I got an email saying that there was an issue with the sync, so I restarted it, but that hasn't solved the problem.


Any ideas? This is really causing a lot of problems in our workflow.