Google Forms Sync Issue

Marcy Traynoff

Hello.

 

I have a Google form that has been successfully syncing with SmartSheet since February. Now, all of a sudden it only syncs certain responses. Other responses are completely left off, though I can see them within the Google form. 

 

I got an email saying that there was an issue with the sync, so I restarted it, but that hasn't solved the problem.

 

Any ideas? This is really causing a lot of problems in our workflow.

Andrée Starå

Hi Marcy,

I haven't heard anything from my clients, but I'll come back to this post if I do.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Marcy Traynoff

I'll do that. Thanks.

Andrée Starå

Happy to help!