Android App - Shared sheets cannot be opened... "network error"

Will O'Donnell

Has anyone else come across an issue where some (not all) of shared sheets cannot be opened using the latest andoid app?  When trying to open a sheet, a "network error" appears.  I've performed the same test on an iOS device, and it works fine.

 

Kennedy Stomps

Hi Will-- Please reach out to our Support Team at Support@Smartsheet.com, they'll be happy to help troubleshoot this! It'll be most helpful for them to have the names of some of the affected sheets, as well as the brand and operating system of the device you're using. Let me know if you don't hear from someone shortly

Will O'Donnell

Will do, thanks Kennedy.