Automated Workflow not sending to specific email contact

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Karl.C
Karl.C
edited 12/09/19 in Smartsheet Basics

Afternoon,

I have a smart sheet where the user fills in the information including contact email, the workflow then sends them an automated response back to the email they input; however, I have had one user where the automated response is not triggering. Has anyone else had this issue and knows how to fix it, if i put multiple emails in to the form, the automated response works for that person, just not when they are on there own.

Thanks,

Karl

 

 

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