Two instances of Smartsheet for the same organisation

Victor van R

Hi Community, 

For several reasons, we need to have two separate instances of Smartsheet in the same organisation. Some have only access to one and other may have access to both instances. They will have to use the same login email in both instances. 

I remember that in the past, this gave us troubles. Staff could not participate with the same login on both instances. Is this still the case? 

Is there a guideline on how to do this? 

Thanks, 

Victor 

 

Andrée Starå

Hi Victor,

Interesting use case.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Nicole Tellez

Hi Victor, 

I don't think you can do this without using 2 different emails for each user.  I am certain that support will say the same.  Good luck!

Victor van R

I thought so but I had hoped that this problem would have been solved. Thanks for taking the time to answer.