I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Hello. Me and my team are doing an audit of users who have access to edit items in our account and one of the reports we're using is the Sheet Access report under the User Management section of the Admin Center. However, we're running into some weird things. When we dig into the Sheet Access report, we sometimes notice…
No License required I am sharing a published link, no license required to a group of people. The goal is for them to be able to edit the sheet. Would each member be required to create a smartsheet account? Please, is there a way for them to access my sheet without having to create an account? Many thanks!
This has happened a couple of times before. However, when trying to update a form or even a field in the smartsheet, I am unable to use the backspace, enter or delete key. I use Google browser, however I wasn't sure if it was Google, so I switched to Microsoft Edge. Still not working. Also, I tried using the backspace,…
