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I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Is Smartsheet blocking proton.me?
We are experiencing individuals with proton.me who check "Send me a copy of my responses." on our Smartsheet forms are not receiving the email response. The emails are not getting sent to their SPAM folders. Even having them add forms@app.smartsheet.com to their allowed lists doesn't help. With the growing number of people using proton.me, this is very frustrating.
Any way around this?
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Hello. We have a handful of members with admin rights. One particular member cannot move rows on one particular sheet, to another. They can however, move items from other sheets. Is there something in particular I should look for to remedy the situation?
I'm trying to export filtered results and the export does not display the same results as what's displayed in the UI. Please see the screenshots and let me know if there's anyway to resolve this.
