Protonmail

JDA

I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?

Alejandra

Hello,

I'd suggest adding the following relays to your organization's trusted sender list:

• ord.relay.smartsheet.com
• iad.relay.smartsheet.com

If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you. 

paulg

Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:

"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."

I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?