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I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Hello, I'm seeing this error for the first time as I expand some capability in an existing workflow. Here's how this section with the error works. Scenario: a user puts in a request on the form with a check box indicating they will later upload the required file attachment. Automation sends a request for Approval with…
I have a task that started in Sept and ends in Feb. I need to assign it to someone else, but do not want to lose the history of the first employee. How do I do this?
Starting a couple of days ago, I started getting 2 or more emails a day about my account being activated. I have a monthly subscription but have never received this type of email from Smartsheet. The email looks legitimate - the sender is "reply_to@Smartsheet .com" - except for maybe the greeting, which is "Dear Customer".…
