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I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Is Smartsheet blocking proton.me?
We are experiencing individuals with proton.me who check "Send me a copy of my responses." on our Smartsheet forms are not receiving the email response. The emails are not getting sent to their SPAM folders. Even having them add forms@app.smartsheet.com to their allowed lists doesn't help. With the growing number of people using proton.me, this is very frustrating.
Any way around this?
Is anyone else experiencing this issue today (7/28/2026)? Every time an automated email triggers on its own today, whether it's a regular alert, update request, etc, the values that usually appear when the automation workflow includes a field in curly brackets (ex: {{First Name}}) appears as a weird alphanumeric value in…
Hi - Is anyone else having problems with placeholder fields in update request automations today? I've been notified by my staff that our automations today are showing random text strings instead of the field data that they are supposed to. For example, in one of my sheets, there's an automations thatis supposed to show a…
Hello to all the community, my team is experiencing an issue with the notifications in Smartsheet. In the last hour the notifications started including only the placeholders of the columns, instead of the content of the related cell. I checked with the support and this could be related to changes in the workflow or in the…
