Protonmail
I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Comments
-
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
- ord.relay.smartsheet.com
- iad.relay.smartsheet.com
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
-
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.4K Get Help
- 424 Global Discussions
- 221 Industry Talk
- 465 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 144 Just for fun
- 62 Community Job Board
- 463 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 300 Events
- 39 Webinars
- 7.3K Forum Archives