Sign in to join the conversation:
I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Is Smartsheet blocking proton.me?
We are experiencing individuals with proton.me who check "Send me a copy of my responses." on our Smartsheet forms are not receiving the email response. The emails are not getting sent to their SPAM folders. Even having them add forms@app.smartsheet.com to their allowed lists doesn't help. With the growing number of people using proton.me, this is very frustrating.
Any way around this?
I have set up a form with conditional logic to display the fields I want to display upon select criteria and that is working. However, at the beginning of the form I only want 2 fields to display and the rest to be hidden. Based on the below logic I thought the form would only show the first 2 fields selected but that is…
Hello, I am not sure i understand what the scheduler means in the data shuttle I have set up. Does the below mean that my scheduler will run every hour from 5 am to 8 pm each day? I need it to update often but not sure if this will do it or not. Thank you to those that are smarter than me :-)
I have requested for a snapshot, but I have not received the email yet. Any idea why and what do I need to do?
