Alert notification are not sent anymore

M. Lewandowski

From beginning of the week all alerts form my smart sheet are not sent anymore. I have not change any workflow settings. last week everything was ok. I have the same problem on my all smart sheets. Please help. Attached workflow

Lindsay Amys-Roe

I am having the same issue. Notifications with an automated trigger work, but recurring time ones do not. They previously worked. 

Andrée Starå

Hi,

I checked the status page and there isn't anything reported at the moment.

https://status.smartsheet.com/

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

M. Lewandowski

I have already done it. This is a ticket no. 03604391

Andrée Starå

Excellent!

Let us know what you find out?

Lindsay Amys-Roe

I also reported this as a ticket yesterday, but have not hear anything back as of yet. I noticed this a few weeks ago but have tried to fix it myself without resolution. 

M. Lewandowski

They are working on this, but the problem is not solved. I still have an issue. I got notification in smartsheet notification bar but I mail are not sent. 

Andrée Starå

Thanks for the update!