Error Adding New User

Longina

We are getting an error message when trying to add a licensed user. Says that email is already associated with another account. She is a new agency employee with a new email. She has never used Smartsheets before. We checked with our IT department and they did not add her. 

Any thoughts?

Andrée Starå

Hi Longina,

This help article will probably help: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account#Cant_Add_Error

Did that work?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD