Error Adding New User
We are getting an error message when trying to add a licensed user. Says that email is already associated with another account. She is a new agency employee with a new email. She has never used Smartsheets before. We checked with our IT department and they did not add her.
Any thoughts?
Comments
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Hi Longina,
This help article will probably help: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account#Cant_Add_Error
Did that work?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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