Jira - Smartsheet: Some issues are taking 24 hours to feed into Smartsheet

I have a jira connector workflow set up to feed a smartsheet grid. Within the workflow, I used JQL to determine when/if an issue should flow into smartsheet (when a particular field is set to "Agent Response Pending"). Most issues feed to smartsheet between 5 minutes to 40 minutes. However, some are not feeding until the next day. Any idea why this may be happening?

Find more posts tagged with

Integrations

Comments

Nathan Lloyd

Hi Donald,

I was going to suggest submitting a Smartsheet Support case for this but it looks like you've already done that. I'll follow up with you from the case shortly.

Best,

Nathan L.

Sign in to join the conversation!

Quick Links

Trending discussions

Switching the Logged in User for Docusign
When using the Docusign+Smartsheet Generate Documents integration, I used to be able to create a mapping with Docusign User A and Docusign Account A. I would test the process, make sure everything was good, and then swap out that user for Docusign User B and Docusign Account B. Now, I cannot do this, and I need to create a…
AppSheet - Image upload to cells crashed
Hi All, We have AppSheet integrated with Smartsheet as our User Interface in the field for use in inspections. We like AppSheet as it displays and presents data better, and uses Smartsheet's sheet as source. However, as of around Monday 1/September, we noticed that we no longer can "upload" images using AppSheet and save…
Dynamic Views - Enterprise user
I am an enterprise user at UCSF. Do I need to be a premium user to create Dynamic Views on sheets I own?