Jira - Smartsheet: Some issues are taking 24 hours to feed into Smartsheet

10/30/19 Edited 12/09/19

I have a jira connector workflow set up to feed a smartsheet grid. Within the workflow, I used JQL to determine when/if an issue should flow into smartsheet (when a particular field is set to "Agent Response Pending"). Most issues feed to smartsheet between 5 minutes to 40 minutes. However, some are not feeding until the next day. Any idea why this may be happening?

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Comments

  • Hi Donald,

    I was going to suggest submitting a Smartsheet Support case for this but it looks like you've already done that. I'll follow up with you from the case shortly.

    Best,

    Nathan L.

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