Welcome to the Smartsheet Forum Archives
The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.
Reply to a comment received via email
so, i've received an outlook email notifying me that a comment has been made in a certain row. What i cant see is a way to click directly back to that row from within Outlook in order to respond.
Β
How do other SS users reply to comments that you receive via email please?
Β
Thanks, Β Si.
Β
Comments
-
Typically, Notification emails have a login button that takes you to the sheet. If your notification provides specific row numbers, you can go to the rows by hitting Ctrl (Cmd on Mac) + G and typing in the row number.
Β
This is the quickest way to navigate through your sheet and respond to comments on the row.
-
Hi Shaine, Β that's not a very efficient way of working, is it. Β The SS how to video on how easily Comments are replied to is really misleading. Β the click though button should really go the row or even better the comment box itself for this function to be widly adopted. Β what's happening is that people are receiving comments and just pinging a reply via email.
Β
I was hoping that SS would have provided a more elegant way of working.
Β
Did I read somewhere that SS were introducing a way to target a comment to a specific person? Β In complex sheets, too many things are being missed with the current 'notify all' comments function.
Β
#soapbox
-
Hello Si,
Β
I agreeβthe video makes it seem like less steps exist in the process. I'll get your vote down for a way to jump to the row or even to the comment itself so our Product team is aware.
Β
You're correct in that we're working on introducing @mentions in comments down the road, although we don't have a specific timeframe for when this feature will be released in the app. Stay tuned!Β
-
+1 any updateΒ on the @mentions, or if when people respond to an E-mail it will be updated in the comments of the row / sheet?
Β
This is a must have for collaboration where not everyone is going to adopt SS into their workflow.
-
Has this functionality been developed?Β If not, when?Β This is large factor in determining tool for my company.
Thank you.
-
Having the same issue as well. @mentions would be fantastic or even just being able to add a comment back via email.Β
-
@mentions were discussed duringΒ the roadmap presentation at ENGAGE this year (as a coming feature). No target quarter was announced if I recall correctly.
Craig
-
+vote
-
This seems like a no-brainer. Smartsheet has a lot of 'work-arounds' without correcting the real issues. Case-in-point: Baseline viewing in Gantt charts.
Give us more substance, less fluff!
-
Voting for reply to comment emails and have that response added to the comment field.
