Free Smartsheet Users are not able to use "Send Update Request" feature anymore

naqib ✭✭
edited 12/09/19 in Smartsheet Basics

I am a licensed user of Smartsheet and created one sheet and shared it with other users (who are basically using the free version, not on a license). Earlier, they used to use the "Send Update Request" feature on the rows that they seek an update from any specific user. Now they see that option greyed out and are unable to use it anymore, since it says it is only available to Licensed users. Has something changed recently? How can I get it to work for free users?