Free Smartsheet Users are not able to use "Send Update Request" feature anymore

naqibnaqib
edited 12/09/19 in Using Smartsheet
11/05/19 Edited 12/09/19

I am a licensed user of Smartsheet and created one sheet and shared it with other users (who are basically using the free version, not on a license). Earlier, they used to use the "Send Update Request" feature on the rows that they seek an update from any specific user. Now they see that option greyed out and are unable to use it anymore, since it says it is only available to Licensed users. Has something changed recently? How can I get it to work for free users?

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  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    Unfortunately, yes. Smartsheet recently made a change that impacts free collaborators and unlicensed users and what they can do.

    More info here: https://app.smartsheet.com/b/publish?EQBCT=258f80b10559472490a602df64fb3fa6

    Depending on your process there might be a workaround.

    I hope that helps!

    Have a fantastic day!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

     

    work-bold

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Thank you for the information Andree. The link helps.

    I just want an unlicensed user (who has access to the sheet) to be able to request an update on a specific row (a task/issue in an issue log sheet) from the "Assigned To" contact field. Could you please suggest a workaround that can be implemented to provide this functionality to unlicensed users?

    Thanks.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    A possible workaround could be to add a checkbox column, and when the checkbox is checked, it will trigger an automation workflow that would send the update request.

    Would that work?

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • That's even better than what I planned for!

    I thought of adding a Date field (say ‘Remind By’) to the sheet. Then setup an Automated Workflow that will automatically send out a Reminder email to the ‘Assigned To’ person, based on the date/time entered in the ‘Remind By’ field by the unlicensed user.

    Thanks a lot Andree, you are awesome! :)

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Excellent!

    Thank you!

    Happy to help!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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