Proofing- Previous Versions

edited 12/09/19 in Using Smartsheet
11/28/19 Edited 12/09/19
Accepted

Hello everyone,

 

I have been using the proofing feature in our team for internal proofing. I have an issue where as soon as you add a new document version, the previous versions are no longer visible they sit loading. You can still download the older version you just can't see them on the proofing panel. This means you can't see annotations linked with comments. Is anyone else experiencing this. Any feedback is appreciated.

 

Kind regards

Conner

 

Best Answer

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Conner,

    It should work, and I tested a moment ago, and it did for me.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic day!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

     

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi Andrée,

    Thanks for the response, it seems to be intermittent but works less than it doesn't, you can download the previous version but it doesn't seem to load on the proofing pane so you can't see where the annotations are linked to. I raised a ticket early last week but still haven't heard anything back, must be busy.

    Have a nice day and thanks for looking!

    Kind regards

    Conner

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Sure sounds like a bug!

    Let me know how it goes!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi Conner,

    I'm the product manager for proofing and this definitely sounds like a bug. We will look into this to see what we can do. You should be able to see previous versions with the comments linked in!

    Thanks,

    Brian

  • Hi Brian,

    Thanks for getting back to me on this. As mentioned it works maybe 1 in 10 times briefly. Other than that the previous versions always sit loading, you can download them so i think it's an issue with the proofing pane and not the actually documents. Thank you in advance.

    Kind regards

    Conner

  • I have also just discovered strangely enough if you can reach the version button and change in before the latest version loads you can select an earlier version, but then that will be the only one that works.

  • Hi All,

    Just as an update Support came back and clarified that it is a known bug and is being worked on. It's unfortunate but hopefully will be fixed soon.


    Kind regards

    Conner

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Conner Sherman Thanks for the update!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • @BrianBosché Thanks for letting me know, I will keep and eye on it and give an update next week.

  • Apologies for the late update but just wanted to let everyone know that everything seems to be working, thank you for the help and advice.

    Kind regards

    Conner

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Conner Sherman

    I'm always happy to help!

    Thanks for the update, and glad to hear that it's working!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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