Unable to upload documents from PC to smartsheet

Dave Miller

With effect from 17 December 2019 I encountered an issue whereby when uploading a document (from my computer) to a sheet or a row in a sheet, Smartsheet initially shows that something was uploaded (shows a blue tick mark in the attachments pane), but then it promptly disappears. Uploading documents from my PC used to be working 100%.

Has anyone else encountered this issue ? Does anyone have a solution ? Could this be due to a a new version released by Smartsheet ?

Any help would be appreciated.

Thanks

Dave

Andrée Starå

Hi Dave,

I haven't noticed or heard anything!

Which browser are you using? Have you tried another one?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Dave Miller

Thanks Andree

Have tried a number of browsers, same problem exists ?. Have logged a call with the Team Team and still awaiting a response.

Regards

Dave

Andrée Starå

Happy to help!

Have you tried logging out and in again as well? Sometimes that fixes the strangest issues.

Dave Miller

Yip, done all that a few times ....

Andrée Starå

Ok. Let me know what the support team says.

Dave Miller

👍️