Previous versions won't load when using the proofing tool. PNG documents work fine, but PDFs just sit with a spinning wheel.
Thanks for the follow up. Yes a solution has been found! It will be included in our next release, which will happen soon.
If I'm not mistaken I think someone else had a similar issue. I'll see if I can find the post.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
I hope that helps!
Have a fantastic day!
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
I'm the Product Manager for Proofing. Thanks for the message, and this should definitely not be happening! What browser are you using and what is the file size of the PDF? I will look into this to see if we can improve it.
Here's the post:
Brian, thanks for responding! We are using Chrome and the PDFs vary in file size from about 500 KB up to about 5 MB. It's occurring with all PDFs, no matter the file size. It's also occurring with every version except for the newest, top version.
Thanks! My team is looking into this now. Thanks for the feedback!
Brian, has a solution been found for this problem? The main reason we switched over to SmartSheet is to use this proofing tool. But being unable to view previous PDF versions is becoming cumbersome.
Awesome! So glad to hear that!
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