Keyboard shortcuts not working properly

KGarciaDF

I tried inserting rows using the insert key and it jumped to the first cell of the selected row. the same thing happened when I tried to select multiple rows. I selected a row and pressed shift to select the next one but all it did was jump to the first cell of the selected row. Exactly the same issue with the ctrl key. Does anyone know if I'm doing something wrong or is it a software issue? I am on a PC and use these shortcuts daily. I've never had an issue until today.

KGarciaDF

Solved! I had to reinstall the Chrome browser. Now it is all working properly.

Andrée Starå

Hi,

Are you using a wireless keyboard?

Which browser are you using?

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

KGarciaDF

It's a wired keyboard and I use Chrome. Today is the first time I have had any issues. I have signed out and back in. Close all windows and even restarted my computer just in case.

Andrée Starå

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

KGarciaDF

Yes I have. No reply from them yet.

Andrée Starå

Ok. I'll get back to the post if I think of anything else or if I hear anything.

I got an idea, can you try the onscreen keyboard as well or with another keyboard? To rule out that it's the keyboard you're using.

KGarciaDF

Yes it does the same thing with the on screen keyboard.

Andrée Starå

So strange!

Check that the keyboard is set to the correct language.

Try using another browser and also try it in Chrome again but in Incognito mode.

Any change?

KGarciaDF

It seems to be the browser. I works perfectly on Firefox. However, my job requires that use Chrome. Any suggestions?

Thank you for all of your help!

KGarciaDF

Solved! I had to reinstall the Chrome browser. Now it is all working properly.

Andrée Starå

Excellent!

Glad we could solve it!