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Users are seeing different data
I have a remote user that appears to be seeing "old" data. Data from a previous update. She has tried to refresh her browser, but it doesn't correct the problem. Any suggestions on how to correct this?
Comments
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Hi Clay,
Have them refresh the sheet itself by right-clicking the sheet name at the top and selecting Refresh.
If that doesn't do the trick, then it's likely that your remote user is looking at a different sheet. Have them right-click the sheet name at the top and go to Properties. Then, have them compare the Sheet ID with the ID of the sheet you're looking at.
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If Shaine's suggestion does not work, contact him or [email protected].
Several times the previous Community Manager did something magical on the back-end to resolve similar issues for other users.
Craig
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Hi Clay—as J. Craig touched on, contacting [email protected] would be your next step. They've got plenty of tricks up their sleeves
