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Users are seeing different data

Clay Musslewhite
Clay Musslewhite ✭✭
edited 12/09/19 in Archived 2016 Posts

I have a remote user that appears to be seeing "old" data.  Data from a previous update.  She has tried to refresh her browser, but it doesn't correct the problem.  Any suggestions on how to correct this?

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  • Shaine Greenwood
    Shaine Greenwood Employee

    Hi Clay,

     

    Have them refresh the sheet itself by right-clicking the sheet name at the top and selecting Refresh.

     

    If that doesn't do the trick, then it's likely that your remote user is looking at a different sheet. Have them right-click the sheet name at the top and go to Properties. Then, have them compare the Sheet ID with the ID of the sheet you're looking at.

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  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    If Shaine's suggestion does not work, contact him or support@smartsheet.com.

     

    Several times the previous Community Manager did something magical on the back-end to resolve similar issues for other users.

     

    Craig

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  • Shaine Greenwood
    Shaine Greenwood Employee

    Hi Clay—as J. Craig touched on, contacting Support@Smartsheet.com would be your next step. They've got plenty of tricks up their sleeves :)

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