Automation-Request an Approval

IdoIcan

I have setup an approval workflow, but there seem a bug in it. When I setup a new approval it works well, but as long as I make any modification to the workflow (customize message or choose the columns to be displayed) or to the name of column "Dept Mgr Approval", it will not submit. I test many times then get this conclusion. I even cloned the workflow, then made the old one disable, then it also stop working. I have to go back to the original and enable it, it is working. I am not sure it is a bug in Smartsheet or my workflow. However, I have a similar workflow in another sheet works quite well.

The condition is approval level from a formula set in the sheet.

Andrée Starå

@IdoIcan Sorry about that! I was thinking that you made a copy of the sheet.

Strange!

I'd recommend reaching out to support.

Let us know how it goes!

Paul Newcome

You may want to reach out to support. Customizing the message or choosing different columns to send should not affect it's operation.

Andrée Starå

Hi,

Have you checked the permission settings?

If you have and if you haven’t already, I would also recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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IdoIcan

Hi Andree:

Thanks for your answer. The permission should be fine, as the original flow is working. The cloned one with same setting is not submitting.

Andrée Starå

@IdoIcan Sorry about that! I was thinking that you made a copy of the sheet.

Strange!

I'd recommend reaching out to support.

Let us know how it goes!

IdoIcan

Ok, thanks!