How are my unlicensed editors hiding and unhiding columns, as shown in Activity Monitor?

Cory Strischek

Hello,

My users have been asking me to unhide the same columns over and over all day.

I'm the owner/administrator. They are unlicensed editors.

I unhide "columns x y and z" and save. A moment later I see a notice "User 1" has made changes. Refresh to see those changes. I refresh. The columns I revealed are now hidden again. That user who made a change is an unlicensed editor who cannot share.

Repeat 20 times.

I check Activity Log:

There's a row for this unlicensed editor.

Columns hidden (3)

There's a row for me:

Columns unhidden (3)

This pattern repeats ...

Does anyone have an idea of what may be happening here?

Thanks

Cory

Cory Strischek

Thanks, I received a response from Smartsheet detailing how "Merge Save" works with multiple users editing a document at different permissions levels at the same time. If you're seeing similar behavior, I would search around for or check with Smartsheet on this topic.

Andrée Starå

Hi Cory,

No idea! Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Dayane Zaguini

Dear All,

I am having the same problem. I will also contact smartsheet.

Cory Strischek

Thanks, both. I did log a support request.

Andrée Starå

Excellent! 

Happy to help!

Let me know what you find out!

Cory Strischek

Thanks, I received a response from Smartsheet detailing how "Merge Save" works with multiple users editing a document at different permissions levels at the same time. If you're seeing similar behavior, I would search around for or check with Smartsheet on this topic.

Andrée Starå

@johncory

Thanks for sharing!

Glad you found the reason!