Jira Plug-in IT Support

Kimberlee Adam

How do I get someone from Smartsheet IT support to contact me? I received a trial version of the Jira plug-in but having issues get it connected and have been trying to contact support for 2 weeks now. I've created a support ticket, emailed my sales representative, and left a voicemail. Kind of getting frustrated with the lack of support.

Genevieve P.

Hi Kimberlee,

I've checked in with Support and it sounds like since you have posted this, they have been in touch and you are working out this issue with them directly.

Cheers,

Genevieve

Elie Abouzeid

I'm having the same issue. I want to use Smartsheet with my Jira cloud instance and it just states that I need to contact my sales rep.