Attachments Disappear in Sheet Requires Refresh

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Hi,

We noticed "Attachments" in a sheet tend not to appear intermittently without any rhyme or reason. When it does occur, a simple refresh corrects the issue.

Sheet is shared among three teams, any team member may go without seeing an attachment. However, we've seen where one person can see attachment and another cannot.

When the issue occurs, no attachment is visible on any row until a REFRESH is done. The issue is sporadic, it may go a few days without an issue until Wham.

Worksheet in question contains over 2,000 rows with just as many attachments and is about 3 1/2 years old.

Any insight is appreciated.

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi William,

    Which browser(s) are you using?

    Have you tried a different one?

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • James Holder
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    I am experiencing similar issues. We have a sheet that had attachments on multiple rows and now they are all gone. No amount of refreshing seems to bring them back. What would cause attachments to just disappear?

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    Options

    Hi James Holder,

    Can’t you see them in the attachment overview at all or is it the icon missing in the sheet?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • We have the same issue, we have up to 10 team members using the sheet and all of out attachments have totally disappeared, the icon is not showing and i tried a different browser that was just the same. This is really critical that we get these attachments back, please provide a solution. Regards, Lincoln.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    edited 06/30/21
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    Hi @Lincoln Wallace

    I hope you're well and safe!

    Can't you see the attachments either in the right pane or just the left attachment column that has disappeared?

    If it's the attachment column, you can try to unhide all columns.

    Did that fix it?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Hi @Andrée Starå i have sent you an email with a link to the sheet

    no the columns are not hidden, the attachments literally fell off.


    Cheers

    Lincoln Wallace

  • dunit
    Options

    I'm so pissed right now.


    WTH?... this problem is happening 5 minutes before a big meeting... SmartSheets has know about this for over a year, and here I am, screwed.

    How do you fix this?!! I can't have all of the thumbnails suddenly missing from my smartsheet!!! Those thumbnails are the whole reason I chose to use smartsheets.

    Will someone please help instead of provide stupid responses like "did you try refreshing the page".. YES of course. None of that is helping.

  • Genevieve P.
    Genevieve P. Employee Admin
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    Hi @dunit

    There are a few of things we can check:

    In the meantime, you will still be able to access attachments from the menu on the right even if the left side column is hidden:

    I hope this helps!

    Cheers,

    Genevieve