Date field will not show any data

01/31/20
Answered - Pending Review

Hi,

I have a date field that will not accept any data. If I type anything into it, it disappears after 1/2 second.

The cell is supposed to get it's date from the predecessor column. This line should start the same time as the predecessor. Code in the predecessor column is "7SS" which should mean that THIS line starts the same time as line 7. Yes, dependencies are enabled.

Since it has no data in it, I tried to manually enter a date in it just to get the sheet going. When I enter a manual date, I get a pop-up message that says "Manually entering a date here will remove all predecessor relationships on this row". The date is in the field for 1/2 a second, then disappears.

This is only happening on one individual project sheet. We use 20 or 30 of these same sheets at a time. There is a master template & new sheets are created off the template. In theory they should all be the same. The error is only on one specific sheet, so it has to be something that got edited by us (me included).

I have checked the cell color, the text color, and other rows on the same sheet that use the same function.

Answers

  • L_123L_123 ✭✭✭✭✭

    Is this sheet on the receiving end of a copy or move workflow? I have had similar issues that went away, I assume they were due to server latency.

  • itsnotbrokenitsnotbroken ✭✭✭✭✭

    No copy or move workflow. No automation on this sheet.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Let us know how it goes!

    I hope that helps!

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Any luck with a resolution? I am having the same issue.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Jackie Grudziecki

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I hope someone posts an answer here please. I am having the same problem. Lines that had predecessors and working dates at one point now show nothing. Removing predecessors, adding dates and the reinstating predecessors does not help.

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