Automated update request: single row versus multiple row.
I set up an automated workflow to request updates from assigned task contact in column. There are 5 assigned contacts with multiple rows assigned to each. The automated workflow triggered without any issues and all 5 received emails. However, 3 of the contacts received on email listing out each of the rows and 2 of the contacts received an email for each row (which is what was supposed to happen). Why/How did the 3 receive the single email with condensed update request? Thank you Smartsheet community!
Best Answer
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Hi L'Erin,
The condensed email sends when there are more than six rows that are included in the notification.
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
-
Hi L'Erin,
The condensed email sends when there are more than six rows that are included in the notification.
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thank you Andree! That makes sense. Is there a way to disable that from combining rows?
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Happy to help!
The only way I can think of would be that structure it so no more than six rows trigger each time.
Make sense?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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