Automated update request: single row versus multiple row.

L'Erin Carmode

I set up an automated workflow to request updates from assigned task contact in column. There are 5 assigned contacts with multiple rows assigned to each. The automated workflow triggered without any issues and all 5 received emails. However, 3 of the contacts received on email listing out each of the rows and 2 of the contacts received an email for each row (which is what was supposed to happen). Why/How did the 3 receive the single email with condensed update request? Thank you Smartsheet community!

Smartsheet issue 1.JPG

smartsheet issue 2.JPG

Andrée Starå

Hi L'Erin,

The condensed email sends when there are more than six rows that are included in the notification.

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi L'Erin,

The condensed email sends when there are more than six rows that are included in the notification.

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

L'Erin Carmode

Thank you Andree! That makes sense. Is there a way to disable that from combining rows?

Andrée Starå

Happy to help!

The only way I can think of would be that structure it so no more than six rows trigger each time.

Make sense?