Rows not Moving

Allison Jones

Allison Jones ✭✭✭✭

02/10/20 in Smartsheet Basics

I have been having issues moving rows between sheets - manually and automatically. It seems that the row "moves" and then when I refresh the original sheet - the row is back in the original sheet! Its very frustrating - I have tried to move this 1 row multiple times for about 30 minutes this morning.

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Best Answer

Andrée Starå ✭✭✭✭✭✭

02/10/20 Answer ✓

Hi Allison,
Do you have any workflows in the other sheet for moving rows? What does the Activity Log show?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD

SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Answers

Andrée Starå ✭✭✭✭✭✭

02/10/20 Answer ✓

Hi Allison,
Do you have any workflows in the other sheet for moving rows? What does the Activity Log show?
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD

SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Allison Jones ✭✭✭✭

02/10/20

I think I understand what happened. Yes - there were other workflows, I think the row moved via a workflow because there was an error in data input by the form user in one of the cells. I fixed it and it looks like it eventually worked.

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Andrée Starå ✭✭✭✭✭✭

02/10/20

Ok.
Glad you got it working!

SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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