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What will happen to my current period remaining of my subscription ?

خالد المسملي
خالد المسملي ✭
edited 12/09/19 in Archived 2016 Posts

I'm on a Basic plan  and the Renewal Date is 11/12/2016 monthly plan

If I upgrade to monthly team plan do I will lose my current remaining of my subscription ?

Or you will add the current period remaining to the new period ?

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  • Shaine Greenwood
    Shaine Greenwood Employee

    Hello! You should receive a prorated refund of your remaining Basic plan subscription, but I'd recommend emailing finance@smartsheet.com with your question as they can be more specific and give you the best answer.

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