Custom form fields not coming over after form is submitted

Robin Goldberg

Hello,

I have created custom fields on a form. The url provided to fill out the form has the correct custom fields displayed. I complete the form and submit. When the form comes into my Smartsheet, the standard fields are being displayed and not my custom fields so I am not able to see the information being collected in the form.

Has anyone experienced this and can assist? Thank you.

Andrée Starå

Hi Robin,

Strange!

Have you looked in all columns? Any hidden columns?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Robin Goldberg

Thank you Andree for replying. I don't see any hidden column on the form. It is very strange! The form itself looks fine when going to the url for the form but somehow changes to the standard form after being submitted.

Andrée Starå

Happy to help!

I'd be happy to take a look!

Can you maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)