Collaborator Name not Recognised When Trying to Apply a Filter in Activity Log

Steve Bertram

Hi,

when looking at the activity log for one of my sheets I can see the names of the collaborators the sheet has been shared to. However, when I try to filter on one of the collaborators I'm met with the error message "Unknown User Entered". It doesn't matter if I use their christian name, christian name & surname, or full email address.

Any help appreciated.

Steve

Genevieve P.

Hi Steve,

Could you maybe share a screen capture of how you're typing in the name or email?

I presume you're typing it into the Collaborators bar at the top of the Activity Log window. In this case, as you type either their christian name or email address their Contact should appear in the drop-down menu:

You should be able to select their name or email from the drop-down list after only typing a few letters. This will then confirm that they are a known user.

If their contact isn't appearing in a drop-down list, you may need to add these users into your Smartsheet Contacts. I would also double check that the email address shared to the sheet is the same one you're searching for, in case that user has multiple emails.

Cheers,

Genevieve

Steve Bertram

HI Genevieve,

thanks for your suggestion about the Smartsheet contacts which has resolved the problem. Still slightly confused as to why I can see their activity listed during a 'no filter applied' view but cannot find them in the collaborators list even though they are on the same corporate e-mail domain as me and I'm the owner of the sheet.

A lesson learned for the future.

Many Thanks

Steve

Genevieve P.

Hi Steve,

Could you maybe share a screen capture of how you're typing in the name or email?

I presume you're typing it into the Collaborators bar at the top of the Activity Log window. In this case, as you type either their christian name or email address their Contact should appear in the drop-down menu:

You should be able to select their name or email from the drop-down list after only typing a few letters. This will then confirm that they are a known user.

If their contact isn't appearing in a drop-down list, you may need to add these users into your Smartsheet Contacts. I would also double check that the email address shared to the sheet is the same one you're searching for, in case that user has multiple emails.

Cheers,

Genevieve

Steve Bertram

HI Genevieve,

thanks for your suggestion about the Smartsheet contacts which has resolved the problem. Still slightly confused as to why I can see their activity listed during a 'no filter applied' view but cannot find them in the collaborators list even though they are on the same corporate e-mail domain as me and I'm the owner of the sheet.

A lesson learned for the future.

Many Thanks

Steve