Automated emails look

Amanda Ericksen

Hello,

I have my sheets set up right now to automatically send out an email with an attachment when a box is checked. I have received complaints that the emails look to formal and or spam like. Especially when the sender is "Your name" via smartsheets. Do we have any way to change the look and or sender information? We need these to look more friendly.

Thank You

Andrée Starå

Hi Amanda,

Unfortunately, it's not possible at the moment, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

As a possible workaround, depending on your specific use-case could be to use a third-party service to send the email instead.

Would that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Paul Newcome

You cannot change the sender, but the Subject line and Body can be customized to include placeholders. This would allow you to remove the columns that are shown in a grid format and instead place that data in the subject line/body so that it looks a little better.

For example...

If the data you collect is [First Name], [Last Name], and "Yes" or "No" dropdown response to a [Question Response] column, you could set up your message body to look something like this:

"{{First Name}} {{Last Name}} has selected {{Question Response}} as their answer to the question."

Then the cell data for each of those placeholders is inserted into the email pulled from the row that triggered the automation.

Keenan Patel

I need to change the Display name and the email Id that goes as email to the senders.

right now it's

Smartsheet Automation <automation@smartsheet.com> 

I need my department group email id and custom First and last name

Andrée Starå

@Keenan Patel

Hi Keenan,

Unfortunately, it's not possible at the moment in Smartsheet, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Keenan Patel

Thanks let for letting us know!

Andrée Starå

@Keenan Patel

Happy to help!

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