How can I determine who has unsubscribed to a workflow?

How can I determine who has unsubscribed to a workflow?

How can I determine who has unsubscribed to a workflow when there are many workflows?

Answers

  • Hi Dale,

    There currently isn't a log in Smartsheet that lists users who have unsubscribed from a workflow; please submit an Enhancement Request when you have a moment!

    If you're concerned that someone has accidentally unsubscribed, you can clone the workflow and they will automatically be subscribed to the new version (see here).

  • thank you - is there a setting as an Sys Administrator that can prevent people from unsubscribing?

  • Hi Dale,

    No, at this time there is no way for a System Admin to prevent users from unsubscribing, other than cloning the workflow to create a new one. Please submit an Enhancement Request when you have a moment.

    Thanks!

    Genevieve

  • Is there a way for a person to opt back in once they unsubscribe from smartsheet notifications? I'm hoping it works to simply toggle that specific persons sharing of the sheet (remove shared permissions, and add them back on?)

  • Hello @tylermh ,

    For a user to to begin receiving notifications from Workflows (Alerts, Reminders etc), you can clone your Workflow, and disable the the original. The new Workflow (Clone) will then begin to re-send notifications.

    This method is beneficial if multiple people have unsubscribed.

    Regards

    Sean

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