How can I determine who has unsubscribed to a workflow?

Dale Heincelman · 04/02/20

How can I determine who has unsubscribed to a workflow when there are many workflows?

Genevieve P. · 04/26/22

https://community.smartsheet.com/discussion/comment/321292#Comment_321292

To follow-up on this, yes, it IS now possible to see which user has unsubscribed from a workflow by going to the Properties of that specific workflow. Here's more information: Make updates to your workflows

Cheers!

Genevieve

Genevieve P. · 04/05/20

Hi Dale,

There currently isn't a log in Smartsheet that lists users who have unsubscribed from a workflow; please submit an Enhancement Request when you have a moment!

If you're concerned that someone has accidentally unsubscribed, you can clone the workflow and they will automatically be subscribed to the new version (see here).

Dale Heincelman · 04/10/20

thank you - is there a setting as an Sys Administrator that can prevent people from unsubscribing?

Genevieve P. · 04/12/20

Hi Dale,

No, at this time there is no way for a System Admin to prevent users from unsubscribing, other than cloning the workflow to create a new one. Please submit an Enhancement Request when you have a moment.

Thanks!

Genevieve

tylermh · 05/21/20

Is there a way for a person to opt back in once they unsubscribe from smartsheet notifications? I'm hoping it works to simply toggle that specific persons sharing of the sheet (remove shared permissions, and add them back on?)

Sean Morgan · 05/23/20

Hello @tylermh ,

For a user to to begin receiving notifications from Workflows (Alerts, Reminders etc), you can clone your Workflow, and disable the the original. The new Workflow (Clone) will then begin to re-send notifications.

This method is beneficial if multiple people have unsubscribed.

Regards

Sean

Pierre-Eric Collette · 03/02/22

https://community.smartsheet.com/discussion/comment/245138#Comment_245138

Hi @Genevieve P.

I see this post is 2 years old.

Do you know if this is now possible to see who has unsubscribed to a workflow ?

Thanks,

Pierre-Eric

Genevieve P. · 03/02/22

Hi @Pierre-Eric Collette

You can see when a user unsubscribes from a Workflow by checking the Activity Log (if your plan and sharing permissions allows you access to this log):

Screen Shot 2022-03-02 at 3.22.51 PM.png

Although this doesn't identify which workflow, it should allow you to narrow down what user is no longer receiving your alerts.

Cheers,

Genevieve

Genevieve P. · 04/26/22

Hi @Pierre-Eric Collette

https://community.smartsheet.com/discussion/comment/321292#Comment_321292

To follow-up on this, yes, it IS now possible to see which user has unsubscribed from a workflow by going to the Properties of that specific workflow. Here's more information: Make updates to your workflows

Cheers!

Genevieve

How can I determine who has unsubscribed to a workflow?

Best Answer

Answers

Categories