I need to change the primary email address on my trial account!!

Kelly S
Kelly S ✭✭
edited 04/08/20 in Smartsheet Basics

I need help please!

I started a trial with Smartsheet for my new employer but I used my personal email address. I need to change the primary address to my work one - ideally before I upgrade my account. Smartsheet support only sent me a link on how to do this and it didn't work.

So, my personal email trial account has the sheets etc that I need to keep. It appears I may have had a trial under my work email too but I deleted that. I don't know what to do!! I tried simply add a new user so that I'd be able to make them primary but I get the message below. I only want to upgrade to a individual license account - not multiple licensed users......HOW DO I DO THIS? Thank you so much in advance

Best Answer


  • Kelly S
    Kelly S ✭✭

    Thank you very much! I got it to work now! sorry about the pic @Genevieve P

  • Genevieve P.
    Genevieve P. Employee Admin

    Glad to hear you got it sorted! And no worries about the pic haha. I just wanted to make sure you knew this site was public so anyone could see it.