Hello:
I have a trigger set up that when the status in a column is changed to "In Review", it automatically sends a request for approval to Person A (the first contact in that row). They click Approved or Not Approved, and this is put into the Person A column.
When Person A column says "Approved", it triggers a second request for approval to Person B (the second contact in the row). They click Approved or Not Approved, and this is put into the Person B column.
This works perfectly fine for 95% of the contacts. A few contacts---whose e-mail I verified---said they never received the e-mail from Smartsheet with the request for approval. I even sat next to someone, changed the status to "In Review" and watched his e-mail. He never got the e-mail, either in his Inbox or Spam/Junk.
As I mentioned, it has worked very well for 95% of the contacts.
Is there something I can do to figure out why these few (again, whose e-mails are correct and who have confirmed the e-mail was not in their Spam/Junk box) just do not get the e-mail?
