How do I enter data into an existing row using a form?
How do I meet the following requirements?
Using Request Tracker with Form Template -
End user opens change request form - enters initial information related to the change being made.
This begins a new record (row) which consists of the initial information provided through the form plus pre-defined "phases" . Turn-around-times for each phase are tracked across the row in order to collect TAT for each step in the process.
At each phase, the end user can select the appropriate form and enter the unique ID number (from a dropdown generated by the system - link to ID field). Form auto populates a few pieces of information so the end user can verify they have selected the correct ID.
User enters a few fields to add data to the existing record (row).