How do I access my account so I can pay my subscription myself?

Med Laz

Hello everyone, I hope you're all doing well!

I was using a premium account paid for by the parent company administrator, but they didn't pay this month, now I'm at home and I can't access smartsheet, it gives me the message in the screenshot provided. My supervisor asked me if there's a way to pay myself for this month until they contact the parent company, but I can't access the account, the only option there is to sign out!

Thank you in advance.

Andrée Starå

Hi Med,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi Med,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Med Laz

Hi Andree

thank you for your reply,

Can I contact them with a different account, because I can't access mine due to the payment problem.

Andrée Starå

You'd only need to click the link in my post above and fill in the form I think.