How to get indent/outdent to be used...not faded on toolbar?

How to get indent/outdent to be used...not faded on toolbar?

I have an acct through my work. I actually have two accts. One I don't have the ability to make changes to a document unless the author gives me permission...nor do I have the ability to create a new doc. However...I do have the ability to indent and outdent. My other acct I do have an "active" acct...meaning I can create documents and make changes. However, I don't have the ability to use indent/outdent...these icons are faded. I also cannot use the shortcut functions ctrl ] or ctrl [. Has anyone had this issue? Can anyone help?

Thank you.

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