Alerts/notifications in Teams

Kelly S

Hi

I believe I have installed the Bot successfully. I see a notification in my Team's channel but I was hoping that there was a more "personal" or "in your face" type of notification? There is no way to send it directly to the person through Teams - just the channel? It didn't even make the Teams icon flash down on my task bar.....

Genevieve P.

Hey Kelly,

What type of automated workflow was used, was it just an Alert? Approval and Update requests can be configured as direct messages (these can't go to a channel). There's a section on how alerts appear in our Help Article (here).

In regards to the "Rejected" note on the post, this indicates that none of the responses to your question have resolved the issue. We're working on adjusting this language and will update this soon.

Kelly S

Oh, my notification was through an automated workflow if that matters. I've read that you can send as direct message but I don't seem to be able to.

Kelly S

Hi

I'm not sure why this shows as a Rejected question? Can anyone help? Thanks in advance!

Genevieve P.

Hey Kelly,

What type of automated workflow was used, was it just an Alert? Approval and Update requests can be configured as direct messages (these can't go to a channel). There's a section on how alerts appear in our Help Article (here).

In regards to the "Rejected" note on the post, this indicates that none of the responses to your question have resolved the issue. We're working on adjusting this language and will update this soon.

Kelly S

@Genevieve P when you say Approval /UPdate requests can be "Direct message" does that mean email only? There is no direct message through Teams? Sorry, I am new to both systems.

Genevieve P.

Hi Kelly,

My apologies for the confusing wording! Yes, you are correct, that means sending to an email as it's requesting one user to either approve or update a row (versus notifying or alerting a group of people within Teams).

I would suggest that this may be a better question for the Microsoft Teams Community (see here) as they may have better resources or insight in to how notifications are received.