Symbols not appearing in reports

Rory Power

When generating a report, my status symbols are displaying as text not as a symbol but are a symbol in my project plan. This has only recently occured.

Michelle Watkins

Hi Rory,

 

There has been some infrastructure changes this week at Smartsheet and I know reporting was impacted at one point this week.  Many of the issues I experienced has since been resolved.

 

I'll check some of my reports tomorrow morning that also have status symbols to see if I experience the same issue - and if I do - I will send in an issue to support@smartsheet.com for us!

Rory Power

Hi Michelle,

 

Thanks. Have checked today and still having the same issue.

Regards

Michelle Watkins

Hi Rory,

 

Smartsheet had some recent infrastructure updates.  Support ended up re-indexing my workspace that fixed my report issues.

 

If you are still having this issue I would recommend you email support@smartsheet.com as well, share your specific issue and provide them the workspace URL where your reports reside so they can also re-index.  I bet this will resolve your issue too.