Smartsheet bot not generating in Gmail inbox Hangouts Chat.

Aaron D.
Aaron D. ✭✭
edited 06/14/22 in Add Ons and Integrations

So I'm trying to implement Smartsheets to notify our staff via Hangouts Chat. We use Gsuites for our company and rather than bombard our inbox with notifications I'm wanting to get hangouts chat to work to notify staff since we do most of our communication through that. I got the bot set up according to the instructions however, it only notifies us in the desktop app of the Chat but doesn't display in the hangouts chat integrated into Gmail Inbox. We tend to only keep our inbox open and Smartsheets to be efficient with our work flow, and having to have another app open tends to be counter productive especially since it essentially does the same thing as our inbox chat.

I'm just wondering if there is a way to get the bot to notify in hangouts chat in the gmail inbox display as well as the standalone chat app.