Smartsheet bot not generating in Gmail inbox Hangouts Chat.

Aaron D.

So I'm trying to implement Smartsheets to notify our staff via Hangouts Chat. We use Gsuites for our company and rather than bombard our inbox with notifications I'm wanting to get hangouts chat to work to notify staff since we do most of our communication through that. I got the bot set up according to the instructions however, it only notifies us in the desktop app of the Chat but doesn't display in the hangouts chat integrated into Gmail Inbox. We tend to only keep our inbox open and Smartsheets to be efficient with our work flow, and having to have another app open tends to be counter productive especially since it essentially does the same thing as our inbox chat.

I'm just wondering if there is a way to get the bot to notify in hangouts chat in the gmail inbox display as well as the standalone chat app.

Aaron D.

So I think I now understand after doing some reseach on Google Hangouts and Google Chat. Apparently Hangouts is old and Chat is new and its seems as though Hangouts will eventually phased out and Chat will take over. That's my assumption. So I'm guessing Smartsheet recognized this and only focused on Chat... am I right in my assumptions?

Alejandra

Hi @Aaron D.,

That's correct —this integration is designed only for the Hangouts Chat application, which you can access here: https://chat.google.com/

If needed, more information on this can be found in our help article: https://help.smartsheet.com/articles/2476771-take-action-alerts-hangouts-chat

Aaron D.

So what about this issue with bot? This is how the notifications are showing up in my chat. No description as to what the notification is.

Sean Morgan

Hello @Aaron D. ,

This issue was identified as a bug recently. See more on this here: https://status.smartsheet.com/

This should now be resolved, but if you are still facing issues, please reach out to our support team here: https://www.smartsheet.com/contact

Kindest Regards

Sean