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Support is completely unresponsive to me. I was to understand the status of my subscription. Please advise.
Hi Tim,
Users in the Community will be unable to help you with subscription questions personal to your account. If you have already reached out either to our Support Team or our Finance Team then one of these teams will be able to assist.
In the meantime, you can find out more information about how to review your account in our Help Center:
Hi all - just thought I would float this here first to see if anyone has had similar experience (and any fixes), before sending a ticket through to support. Have a basic automation notification set up with a company logo and task bar color in place. All has been working great but today it won't include the company logo or…
Since a few days ago, the smartsheet started working differently. I used to write in a cell with dropdown menu the number "5" for example, and would show me the option "5 - built" straight away as first option. Now if I do the same, the first option that appears is "0.5 - waiting", this is really annoying because after…
Hello, I am posting this publicly because my support case has been open since March 11, 2026 without resolution. Case: 09052171 My paid Pro account started failing after the March 2026 Smartsheet login/platform changes. I am currently experiencing: Sheets becoming read-only Newly created sheets disappearing or failing to…
