How to delete the Sent to in a Report
Hello,
I setup a report to be sent as an attachment to 2 different groups, project has ended and need to stop this from going out but l am unable to delete one of the groups as the options are locked. Any ideas how to remove this?
Best Answer
-
Hi Silvia,
It looks like those two listed are records of past times that the Report was sent, but that neither of these were recurring events. Since they're not recurring emails, you won't be able to edit or delete the recurrence (it's already been sent).
You can tell if it's a recurring type of email because there will be two rotating arrows on the left. For example, my top one in the image below was a one-time email. The second one has the arrow and was recurring, which is why I can edit it.
You can read more in our Help Center (here)! Let me know if you have any other questions.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
-
Hi Silvia,
It looks like those two listed are records of past times that the Report was sent, but that neither of these were recurring events. Since they're not recurring emails, you won't be able to edit or delete the recurrence (it's already been sent).
You can tell if it's a recurring type of email because there will be two rotating arrows on the left. For example, my top one in the image below was a one-time email. The second one has the arrow and was recurring, which is why I can edit it.
You can read more in our Help Center (here)! Let me know if you have any other questions.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
@Genevieve P That makes sense, it was a recurrent event but l might have delete it when l was trying to delete them. I will confirm tomorrow since these were setup to go out on Fridays.
Thanks!
-
Ah yes! If you've already deleted the recurrence then it will still show the history of what was sent, without allowing you to edit it (since there no longer is a future date set).
Let me know if you have any issues tomorrow!
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
And that threw me off, thanks for clarifying! l will definitely do.... Thanks!
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.8K Get Help
- 434 Global Discussions
- 138 Industry Talk
- 470 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 65 Community Job Board
- 486 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives