How to delete the Sent to in a Report

Silvia Rangel

Hello,

I setup a report to be sent as an attachment to 2 different groups, project has ended and need to stop this from going out but l am unable to delete one of the groups as the options are locked. Any ideas how to remove this?

Genevieve P.

Hi Silvia,

It looks like those two listed are records of past times that the Report was sent, but that neither of these were recurring events. Since they're not recurring emails, you won't be able to edit or delete the recurrence (it's already been sent).

You can tell if it's a recurring type of email because there will be two rotating arrows on the left. For example, my top one in the image below was a one-time email. The second one has the arrow and was recurring, which is why I can edit it.

You can read more in our Help Center (here)! Let me know if you have any other questions.

Cheers,

Genevieve

Genevieve P.

Hi Silvia,

It looks like those two listed are records of past times that the Report was sent, but that neither of these were recurring events. Since they're not recurring emails, you won't be able to edit or delete the recurrence (it's already been sent).

You can tell if it's a recurring type of email because there will be two rotating arrows on the left. For example, my top one in the image below was a one-time email. The second one has the arrow and was recurring, which is why I can edit it.

You can read more in our Help Center (here)! Let me know if you have any other questions.

Cheers,

Genevieve

Silvia Rangel

@Genevieve P That makes sense, it was a recurrent event but l might have delete it when l was trying to delete them. I will confirm tomorrow since these were setup to go out on Fridays.

Thanks!

Genevieve P.

Ah yes! If you've already deleted the recurrence then it will still show the history of what was sent, without allowing you to edit it (since there no longer is a future date set).

Let me know if you have any issues tomorrow!

Silvia Rangel

And that threw me off, thanks for clarifying! l will definitely do.... Thanks!