Creating a new Group

StephanieR

Good Morning,

I use groups to give staff access to the different sheets that I build, it makes giving large numbers of staff access to a sheet very easy. But...today I tried to create a group the way I have in the past, "Group Management" | Create Group | ... I name it, then add staff and I'm good to go. Except for today... I can create the group, but I can't seem to add staff. All of the staff are in my Smartsheet contacts. The only staff members on the "Add Members" list are other SmartSheet Admins.

Has anyone else had trouble creating a new Group? What am I missing?

Andrée Starå

Hi @StephanieR

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @StephanieR

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

StephanieR

Hi Andree,

I did reach out to support, it seems there were some updates/changes with the Group Management feature during the time I was creating and editing a number of groups in my Sheets.

Andrée Starå

@StephanieR

Excellent!

Glad you got it working!